Privacy Policy

1. Introduction

Politexting ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS communication platform and services.

By using Politexting, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, organization details
• Contact Lists: Phone numbers and names of your contacts
• Messages: SMS content you send and receive through our platform
• Payment Information: Billing details processed securely through Stripe

2.2 Information Automatically Collected

• Usage Data: How you interact with our platform, features used, timestamps
• Device Information: IP address, browser type, operating system
• Cookies: Session data and preferences (see Cookie Policy below)

3. How We Use Your Information

We use your information to:

• Provide and maintain our SMS communication services
• Process and deliver your text messages
• Analyze message sentiment and topics using AI (when enabled)
• Manage your account and subscriptions
• Process payments and prevent fraud
• Send service updates and account notifications
• Improve our platform and develop new features
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information only in the following circumstances:

• Service Providers:
  • Twilio (SMS delivery)
  • OpenAI (AI analysis, when enabled)
  • Microsoft Azure (hosting and infrastructure)
  • Stripe (payment processing)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize sharing

5. Data Security

We implement industry-standard security measures to protect your information:

• TLS 1.3 encryption for data in transit
• AES-256 encryption for data at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• SOC 2 compliant infrastructure (Microsoft Azure)

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (e.g., tax, accounting requirements)
• Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

7. Your Privacy Rights

7.1 General Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Object to processing
• Opt-out of marketing communications

7.2 GDPR Rights (EU Users)

If you're in the European Union, you have additional rights under GDPR:

• Right to data portability
• Right to restriction of processing
• Right to object to automated decision-making
• Right to lodge a complaint with a supervisory authority

7.3 CCPA Rights (California Users)

California residents have rights under the CCPA:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion
• Right to non-discrimination

To exercise any of these rights, contact us at privacy@politexting.com

8. Cookies and Tracking

We use cookies and similar technologies for:

• Authentication and security
• Preferences and settings
• Analytics and performance monitoring

You can control cookies through your browser settings. Disabling cookies may limit some platform functionality.

9. SMS and TCPA Compliance

When using our platform:

• You must have prior express written consent from recipients
• Recipients can opt-out by replying STOP
• We automatically process opt-out requests
• You must comply with TCPA and related regulations

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

11. Children's Privacy

Politexting is not intended for users under 18 years of age. We do not knowingly collect information from children. If we learn we have collected information from a child, we will delete it promptly.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place through:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions
• Appropriate technical and organizational measures

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through our platform. Your continued use after changes constitutes acceptance of the updated policy.