Security & Compliance
Your data security and privacy are our highest priorities
Our Approach to Security
Politexting uses modern security practices and infrastructure to help protect your data, communications, and privacy. Below is an overview of the measures we have in place.
Security Measures
Data Encryption
In Transit: HTTPS protects communication between your browser and our servers
Storage: Data protection depends on the configuration of the deployed database and storage services.
Authentication & Access Control
• Secure password hashing with industry-standard algorithms
• Session management with automatic timeout
• Role-based access control (RBAC) for team accounts
Infrastructure Security
• Hosted on Microsoft Azure
• Automated backups and disaster recovery
• Redundant systems designed for high availability
Privacy Protection
• We never sell your data to third parties
• Minimal data collection - only what's necessary
• Right to data deletion and export
Monitoring & Detection
• 24/7 security monitoring and threat detection
• Automated anomaly detection
• Regular security audits and penetration testing
Vulnerability Management
• Regular dependency updates and security patches
• Automated vulnerability scanning
• Responsible disclosure program
Spam Protection
• Automatic spam detection and blocking
• STOP/START keyword handling (supports TCPA requirements)
• User-controlled blocking and opt-out management
Rate Limiting
• High-frequency sender detection (50+ msgs/hour)
• Duplicate message pattern recognition
• Automated throttling and blocking
Spam Protection & Anti-Abuse
User Protection
Our multi-layered spam protection keeps your users safe:
- Automatic Detection: AI-powered spam identification
- High Frequency Blocking: Auto-blocks senders exceeding 50 messages/hour
- Duplicate Pattern Detection: Blocks repetitive spam (3+ identical messages)
- Manual Control: Users can block any sender instantly
- Blocked Number Management: Full visibility and control via dashboard
Consent & Opt-Out Management
Tools designed to support SMS consent and opt-out best practices:
- STOP Keywords: Automatic opt-out when recipients text STOP, UNSUBSCRIBE, CANCEL, END, QUIT (supports TCPA requirements)
- START Keywords: Easy re-subscription via START, SUBSCRIBE, YES, UNSTOP
- Instant Confirmation: Automated confirmation messages
- Opt-Out Enforcement: Blocked senders cannot send messages
- Audit Trail: Complete logging of all opt-out/opt-in events
Privacy & Regulatory Considerations
We provide tools designed to support responsible messaging, consent management, opt-outs, data protection, and applicable communication requirements, including considerations relevant to regulations such as GDPR, CCPA, and TCPA. These tools are designed to help your organization operate responsibly — they do not constitute a compliance certification or legal advice.
Data Privacy
Built with EU GDPR data privacy and protection principles in mind
Consumer Privacy
Designed with California Consumer Privacy Act (CCPA) principles for user rights and transparency
SMS Consent
Tools and features designed to help you manage SMS consent and opt-out requirements
Trusted Partners
We partner with industry-leading service providers who maintain their own rigorous security standards:
Cloud hosting
SMS delivery
Payment processing
AI-powered message processing
Secure Communications for Sensitive Use Cases
For anti-corruption agencies, whistleblower programs, and other sensitive communications, we offer additional security features:
- End-to-end encrypted messaging options
- Anonymous contact submission capabilities
- Audit logging and compliance reporting
- Custom data retention policies
- Dedicated support for government and civic institutions
Contact our security team to discuss your specific requirements.
Best Practices for Users
Do
- Use a strong, unique password
- Log out when using shared devices
- Review your account activity regularly
- Report suspicious activity immediately
- Keep your contact lists updated
- Obtain proper consent before messaging
Don't
- Share your password with anyone
- Leave your account logged in on public computers
- Click suspicious links in emails
- Store sensitive data without encryption
- Send messages without proper consent
- Use the same password across multiple services
Incident Response
Security Concerns?
If you discover a security vulnerability or have concerns about your account security, please contact us immediately:
- Security Email: security@politexting.com
- Support Email: support@politexting.com
- Phone: +1-412-708-2954
We take all security reports seriously and will respond within 24 hours.